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Frequently asked questions
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Most clearance delays are not caused by customs. They come from a missing document or a detail that does not match. Every day of delay means storage and container demurrage. Go through this list with your supplier before the cargo ships, not after it arrives.
Last reviewed: October 2026. Requirements vary by product and country of origin. This list is general information and does not replace advice from your customs broker.
| Document | What to check |
|---|---|
| ACID number | Issued on Nafeza before shipping and printed on every shipment document |
| Commercial invoice | Original plus two copies, with details matching what was filed on Nafeza |
| Certificate of origin | Original plus two copies. For European goods, an EUR.1 to claim the preference |
| Bill of lading | Shows the shipper's name and address and the ACID number |
| Packing list | Weights and package count match the invoice and the bill of lading |
| Proforma invoice | Used to request the ACID and shows the country of manufacture |
Other documents may be required depending on the goods, the country of origin and the payment method. Some products also need approval or inspection from a regulatory body before release. We confirm the full list for your shipment before it ships.
We review your documents before the cargo ships, not after it lands. If you need an urgent document check at the weekend, you reach a decision-maker directly, not a queue.
FCL, LCL and break-bulk out of Alexandria and Damietta, with weekly consolidation to Europe.
Cairo International for samples, replenishment and anything the calendar will not wait for.
Trailers roll on at Damietta, roll off at Trieste and drive to the door — no crane, no transhipment.
Enter any reference we have issued or filed for you. The live portal shows the vessel position, port cut-offs, free time and customs status on one screen. Use the tracking bar at the top of the page, or try an example.
Our scheduled services run between Egypt and Europe: RORO trailers Damietta–Trieste, liner sailings from Alexandria and Damietta, and air out of Cairo. Beyond Europe we book worldwide through our agent network.
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Factory-to-distribution hanging containers that eliminate re-pressing costs and transit creasing. Garments leave the production floor hanging and arrive hanging, then run multi-drop direct to individual stores across Europe.
Move the cargo, clear it, store it, insure it and pack it — without handing the shipment to a second company halfway.
When a vessel faces port delays, or urgent paperwork verification is needed on a weekend, you do not file a ticket with a call centre. You reach operational decision-makers with direct authority.
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No retainer. No exclusivity. No minimum volume to begin.
Nine services, one point of contact. Pick a lane and we cost sea, air and RORO side by side — all-in to the door, with the customs position stated.
Practical guides from our clearance desk.
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Send one real lane — origin, destination, volume, Incoterm, target date. You get a costed comparison back, not a rate sheet.
Sarah Global Logistics is the continuation of a house founded in 1984 — and of the first company in Egypt to introduce cargo consolidation.
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Three kinds of shipper cross this border with us, and each needs the corridor to behave differently.
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Goods produced in Egypt enter the EU duty-free under the EU–Egypt Association Agreement, subject to rules of origin — verify current detail with your customs advisor.
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Freight rates move weekly, so we quote the lane rather than publish a menu. What is fixed is how we work with you.
Goods produced in Egypt enter the EU duty-free under the EU–Egypt Association Agreement, subject to rules of origin — verify current detail with your customs advisor.
Small desk, real authority. Everyone here talks to clients, and everyone here signs off on their own files.
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One real movement is enough. You get sea and road costed side by side, all-in to the door, with transit time and the customs position stated.
49 Abdel Hai Fathi
Heliopolis, Cairo
Egypt